And in another use of social software by a government agency, the TSA has a blog—and Bruce Schneier is in their blogroll. I'm actually pretty impressed with this. A blog is not the right answer to every organization's problems, but this one provides at least a modicum of transparency to an intentionally opaque and often frustrating process.
Check out this entry by Blogger Bob (with video), explaining why the Macbook Air has caused problems going through the x-ray machine in airports. Watching it, I trust Bob. He seems like a straight shooter. And I'm impressed that he became aware of the problem by reading other blogs, and so quickly responded with this video. Smart.
